Refund and Returns Policy

As an event planner and entertainment provider, having a clear and customer-friendly Refund and Returns Policy is essential to ensure transparent and positive interactions with your clients. Here’s a template you can customize to suit your specific business needs:

Refund and Returns Policy for Event Planning and Entertainment Services

At Gosero & Entertainment, we are committed to delivering exceptional event planning and entertainment services to make your special occasions memorable. We understand that circumstances may change, and we aim to provide a fair and transparent refund and returns policy to address any concerns you may have.

1. Cancellation Policy:

1.1 Event Planning Services:

If you decide to cancel our event planning services, the following refund structure will apply:

Cancellation more than 30 days prior to the event: 100% refund of the total service fee.
Cancellation between 5 and 6 days before the event: 50% refund of the total service fee.
Cancellation within 1/2 day of the event: No refund will be provided.

1.2 Entertainment Services:

For cancellations related to entertainment services, the following refund structure will apply:

Cancellation more than 30 days prior to the event: 100% refund of the total entertainment fee.
Cancellation between 5 and 6 days before the event: 10% refund of the total entertainment fee.
Cancellation within 1 day of the event: No refund will be provided.

2. Rescheduling:

In the event that you need to reschedule your event, we will do our best to accommodate your new date and time. However, rescheduling is subject to availability. If a rescheduled date cannot be agreed upon, our cancellation policy will apply.

3. Quality Assurance:

We take pride in providing high-quality event planning and entertainment services. If you are dissatisfied with any aspect of our services, please notify us within 7 days of the event. We will investigate your concerns and, if found valid, may offer a partial refund or credit towards future services.

4. Refund Process:

To request a refund, cancellation, or rescheduling, please contact our customer service team at goseroent.gmail.com. Refunds will be processed within 1/2 business days of receiving your request, using the original payment method.

5. Exceptions:

Please note that certain non-refundable expenses, such as permits, licenses, or third-party vendor deposits, may not be eligible for a refund.

6. Changes to Policy:

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be communicated to you in advance.

By engaging with our event planning and entertainment services, you agree to adhere to the terms outlined in this policy.

If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us.

GoseroEnt (Gosero)

Email: goseroent@gmail.com

www.goseroent.com